Returns and refunds
Last updated 2026-11-13.
Kerbtest is online access, not a physical product, so there is nothing to send back.
Our promise
| Situation | What you get |
|---|---|
| Within 7 days of paying, and you have finished fewer than 2 mock tests | A full refund, no questions asked |
| Something in the app does not work as described and we cannot fix it within 5 working days | A full refund |
| You paid twice by mistake | The extra payment refunded in full |
| You bought it for the wrong email | We move the access to the right email instead |
Refunds end your access to the app. We do not refund because you failed (or passed) your test, or for unused days after the first 7 days, unless the law says we must.
Your rights under the law
- If a product is defective or not as described, you are entitled to a repair, replacement or refund (Consumer Protection Act section 56).
- Online purchases may be cancelled within 7 days (ECT Act section 44), subject to the exceptions in section 42 of that Act. Purchases made after direct marketing may also be cancelled within 5 business days (CPA section 16).
How to ask
Email support@kerbtest.co.za with your order number. Approved refunds go back to the card you paid with within 7 business days.