Changing your email

Your Kerbtest access is linked to the email address used at checkout. You sign in with a link sent to that address.

When you need this

• You typed the wrong email at checkout (a typo, or an old address).
• A parent bought with their own email and the learner needs to sign in with theirs.
• You no longer use the email you bought with.

How to change it

Email support@kerbtest.co.za with:

1. the email address used at checkout (or your order number, if you cannot reach that inbox)
2. the new email address you want to use

If possible, send the message from the email used at checkout. If you cannot, include the order number from your receipt or the last four digits of the card used, so we can confirm the purchase is yours.

We answer within 2 working days. We move the access to the new email and tell you when it is done. Your end date stays the same: moving your access does not add or remove days.

Your progress

We move your practice history (mock scores and weak areas) to the new email as well. If you would rather start fresh on the new email, say so and we will not move it.

After the change

Go to /shop/account, type the new email, and use the sign-in link we send. The old email will no longer give access.